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93% People found our fares Rs.600/- cheaper than competition |
| FAQ Payment Options 1. What payment options does Yatra have? Currently we accept payments using credit cards, direct bank debits and ITZ Cash card. 2. How do I know that my credit card information is safe on your site? Yatra is a VeriSign Secure Site. Any information you enter when transacting over Yatra is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel. 3. What Is the Card Verification Number (CVV) on my credit card? The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession. 4. Where is the Card Verification Number (CVV) located on my credit card? Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number. 5. Under what name will my purchase be charged on the credit card statement? Your purchase will be charged under Yatra Online Pvt. Ltd Flight Reservations 1. How do I know my reservation was booked? You will receive an SMS and email on confirmation of your booking with Yatra. 2. Do I need to confirm my flight reservation? There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer service team at the call center number mentioned above. 3. Do I need to re-confirm my flight before departure? It is not necessary to confirm reservations for domestic flights. 4. How do I confirm my seat assignments? This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter. 5. Is there a cancellation policy for flights booked on Yatra? Each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Check the Fare Rules for the booking to get complete information about the airline's cancellation policy. Over and above the airlines cancellation charges, Yatra charges Rs. 300 as standard cancellation charges for bookings cancelled through our call center. For the first time in India, Yatra has also launched online cancellation of domestic flight bookings. If you choose to cancel a flight booking online, the standard cancellation charge will be only Rs. 150. 6. How do I cancel a flight reservation? Flight bookings made on Yatra can be cancelled online or offline. Offline Cancellation: You can cancel flight bookings by calling our 24x7 Customer care number at 0987 1800 800 (From All Networks). For cancellations made via the call center, standard cancellation charges of Rs. 300 will apply over and above the airlines own cancellation charges. Online Cancellation: For the first time in India, Yatra has introduced online cancellation of domestic flight bookings. To can cancel any domestic flight booking (except Paramount) at any time, log into My Bookings, click the Yatra Reference Number for the booking and click the Cancel Flight tab. You will be asked to review and confirm the details before final cancellation. Online cancellation will be processed within 12 hours. For cancellations made online, standard cancellation charges of Rs. 150 will apply over and above the airlines own cancellation charges. 7. How do I amend a flight reservation? Please contact our customer service center at 0987 1800 800. 8. What is the maximum number of seats I can book? A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers. 9. What is an e-ticket? An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight. 10. How will I get my e-ticket details? Your e-ticket details will be sent to the email address you have provided during the booking process. If at anytime, you need to reprint your e-ticket, just login to My Bookings, select the flight and click the Print button. 11. How will I get my boarding pass for an e-ticket? You will need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter. 12. Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline? It is not mandatory to show your e-ticket confirmation email. In case you are not carrying the e-ticket confirmation email, you will need to show a photographic proof of identity (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-ticket confirmation email and your e-ticket number. 13. What if my paper tickets are lost or stolen? If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at "today's" fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline-you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets. Yatra is bound by these rules and policies and must adhere to them. Delivery Options 1. How will I get my paper ticket for my flight booking? On realization of the payment, your paper ticket will be sent via TNT Courier Services. 2. Where will the paper ticket for my flight be delivered? Your ticket will be delivered to the address you supplied as the delivery address during the booking process. 3. When will my ticket be delivered? Your tickets will be delivered in 3 business days from the date of purchase. 4. Can I get my tickets delivered to a P.O. Box address? Courier companies do not deliver shipments to P.O. Box addresses, as a signature is required on receipt of a package. 5. Can you deliver my ticket to my village/town? We can only deliver tickets to the cities where TNT has a courier service. If TNT does not have courier service to your village/town, you will have to provide an alternate address for delivery of the package. 6. Why can't you deliver my ticket via the Indian Postal Service when the courier company does not have a courier service to my village/town? We do not dispatch tickets via the Indian Postal Service, as there is no available facility to track your tickets. 7. How do I change my delivery address? To edit your delivery address information, click on the Yatra link and sign in to your account. Next go to the billing and shipping tab and update the delivery address. Click the save button. Your delivery address will be updated. |
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